Last updated: September 2026 Welcome to the order-at-the-table website for Baker Street Kitchen. This platform is owned and operated by Burbage Hospitality Limited (
We do not store credit card details nor do we share customer details with any 3rd parties. Last updated: September 2026 Burbage Hospitality Limited, trading as Baker Street Kitchen ("we", "our", or "us"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our order-at-the-table website. For the purposes of the UK General Data Protection Regulation (UK GDPR), Burbage Hospitality Limited is the Data Controller. 1. THE DATA WE COLLECT ABOUT YOU 2. When you use our order-at-the-table system to create an account and place an order, we collect the following personal data: • Identity Data: First name and last name. • Contact Data: Email address and telephone number. • Transaction Data: Details about the food, drink, and services you purchase from us, including your table number. We do not collect any Special Categories of Personal Data about you (such as health data or dietary requirements linked to health status) unless you voluntarily provide it in an order notes section. 1. PAYMENT PROCESSING (DOJO) 2. All payments made through our website are securely handled by our third-party payment processor, Dojo. • We do not collect, view, or store your credit or debit card numbers on our servers. • Your payment details are encrypted and passed directly to Dojo. • Your transaction data is processed in accordance with Dojo’s own privacy standards and PCI-DSS requirements. 1. HOW WE USE YOUR PERSONAL DATA 2. We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances: • To Process Your Order: We use your Identity, Contact, and Transaction Data to prepare your food and drink, deliver it to your table, and process your sales information. (Lawful basis: Performance of a Contract). • For Sales Marketing Emails: If you choose to opt-in via our account form, we will use your email address to send you updates, news, and special offers about Baker Street Kitchen. (Lawful basis: Consent). You can unsubscribe from these emails at any time by clicking the link at the bottom of the email. • To Improve Our Performance: We use anonymised or aggregated sales data and system interactions to review our operational performance and improve our website experience. (Lawful basis: Legitimate Interests). 1. DATA SHARING AND DISCLOSURE 2. We highly value your privacy. We do not sell, rent, share, or disclose your personal data to any external third parties for marketing or any other commercial purposes. Your data remains strictly within Burbage Hospitality Limited. We only access the technical platforms necessary to host this ordering site and transmit your secure payment to Dojo. 1. DATA SECURITY 2. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is strictly limited to staff members who require it to serve you or manage your account. 3. DATA RETENTION 4. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (such as UK tax laws requiring standard sales records to be kept for 6 years). Marketing data will be retained until you withdraw your consent. 5. YOUR LEGAL RIGHTS 6. Under the UK GDPR, you have rights in relation to your personal data, including the right to: • Request access to your personal data. • Request correction or erasure of your personal data. • Object to or restrict the processing of your personal data. • Request the transfer of your personal data. • Withdraw your consent to email marketing at any time. To exercise any of these rights, please contact us using the details provided below. 1. CONTACT DETAILS 2. If you have any questions about this Privacy Policy or our data protection practices, please contact us at: • Legal Entity: Burbage Hospitality Limited (Trading as Baker Street Kitchen) • Email Address: mail@bakerstreetkitchen.com • Postal Address: Baker Street Kitchen, 159 Albert Road, Middlesbrough, TS1 2PX You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
Last updated: September 2026 Burbage Hospitality Limited, trading as Baker Street Kitchen ("we", "our", or "us"), wants you to have the best possible dining experience. This Refund and Cancellation Policy outlines the terms for modifying, cancelling, or requesting a refund for orders placed through our order-at-the-table system. 1. AMENDING OR CANCELLING YOUR ORDER 2. Because our kitchen and bar staff begin preparing your items immediately to ensure fast service, orders cannot be cancelled, amended, or refunded once they have been submitted through the website. Please check your basket and table number carefully before confirming your order and completing payment via Dojo. 3. REFUNDS FOR QUALITY OR SERVICE ISSUES 4. We take great pride in the quality of our food, drink, and customer service. If there is a problem with your order, please notify a member of our front-of-house team immediately so we can rectify it during your visit. • Item Replacement: Where possible, we will offer to replace the incorrect or unsatisfactory item immediately. • Digital Refunds: If a replacement is not possible or appropriate, management may approve a full or partial refund. 1. TECHNICAL ERRORS AND DUPLICATE CHARGES 2. In the rare event that a technical glitch occurs during checkout (e.g., your screen freezes, an error message appears, or you are accidentally charged twice for a single order): • Please alert a member of staff at the restaurant immediately. • Alternatively, contact us via email at [Insert Restaurant Email Address] within 48 hours, providing your name, the date of the transaction, and the last 4 digits of the card used. • Once verified, any accidental or duplicate charges will be refunded directly to your original payment card via Dojo. 1. PROCESSING TIME FOR REFUNDS 2. When a refund is approved by management: • The refund will be issued directly back to the payment card you used via Dojo. • Digital refunds typically take 3 to 5 working days to appear in your bank account, depending on your card issuer's processing times. We cannot accelerate this bank-clearing period. 1. STATUTORY RIGHTS 2. Nothing within this policy affects your statutory rights as a consumer under the UK Consumer Rights Act 2015. 3. CONTACT US 4. If you have any queries regarding a digital payment, an order, or a refund request, please speak to the Duty Manager in the restaurant or contact us at: • Legal Entity: Burbage Hospitality Limited (Trading as Baker Street Kitchen) • Email Address: mail@bakerstreetkitchen.com • Postal Address: Baker Street Kitchen, 159 Albert Road, Middlesbrough, TS1 2PX
For Digital Table Ordering via ICRTouch ByTable (UK) At Baker Street Kitchen, we operate a responsible and legally compliant premises under the Licensing Act 2003. Because our customers use the ByTable application to order and pay for drinks directly from their smartphone, the physical verification of age takes place at the point of table delivery. 1. The Challenge 25 Mandate * Our Standard: We operate a strict Challenge 25 policy. If a customer orders alcohol via the ByTable app and appears to be under the age of 25, our front-of-house staff must ask for valid photographic ID before serving the drinks. * Acceptable Forms of ID: Only the following original, physical documents are accepted as proof of age: * A valid passport * A valid UK photocard driving license * A proof of age card bearing the official PASS hologram 2. Drinks served with food Due to restrictions on the premise license, Baker Street Kitchen is only permitted to serve alcohol with food. Failure to order food with your drink with result in a team member offering you the chance to purchase food, or will offer a refund. 3. Failed ID Checks & Manual Refund Process If a customer fails to produce a valid ID upon delivery, or if a proxy sale (buying alcohol for a minor) is suspected, staff will handle the situation using the following protocol: * Withholding the Drink: The alcoholic beverage will immediately be withheld by the server and returned to the bar. * Manager Intervention: A team member or manager will log into the main TouchPoint EPoS till to process a manual refund for the value of the rejected alcoholic item back to the customer's original payment method. * Alternative Offer: The customer is welcome to purchase a non-alcoholic alternative, which will be processed as a separate transaction. 4. Zero Tolerance on Aggression As ByTable orders are pre-paid, staff may occasionally face friction when refusing service. Baker Street Kitchen maintains a zero-tolerance policy towards abuse or aggression directed at staff members executing their legal duty under the Licensing Act.
If you have any questions regarding please do not hesitate to get in touch with our management team. • In Person: Please ask to speak with the Shift Manager on duty. • By Phone: Call us on 01642 210404 during our standard daytime opening hours. • By Email: Send your enquiry to mail@bakerstreetkitchen.com • By Post / Registered Office: Baker Street Kitchen, 159 Albert Road, Middlesbrough, TS1 2PX
